Email address to the Support:

You can use this email both if you have a Switch usage agreement or just need assistance regarding the FerryGateway standard API protocol. If you do not have an Switch usage agreement, please note the following:

FerryGateway has organized a Technical Team that can provide support. The team consists of skilled and experienced people that have been a part of the development of the FerryGateway standard. Hence they are capable of providing advice and guidelines in your implementation and further usage of FerryGateway.

We recommend that you sign up for a FerryGateway standard API Support agreement. It includes prioritised support from our expert team up to a total of seven (7) hours yearly, which is very useful in implementation matters, test and problem solving. The yearly cost for support is €1.200, which will be invoiced to the invoice address given.

If you chose not to have a support agreement, you can still contact our expert team for a cost of €60 per commenced half-hour by email, but the problem solving will not be highly prioritised.