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The FerryGateway standard protocol for communication between ferry operators and travel agents is established and the natural and obvious choice for the ferry industry and its partners.


The objective for FerryGateway is two-folded:


  • Full product range – except some minor things that is not feasible, e.g. conference & advanced groups
  • Flexible fare types – EFP, cruise, single leg, return including description
  • Book, amend & cancel – A booking can be retrieved and altered (business rules dependent)
  • Rich information – Provided by URL, e.g. to demonstrate cabins, meals etc.


  • Get Sailing – Sailing response –> Included services
  • Get services – Service response –> Possible services
  • Price request – Price response –> Selected services

The above is a very simplified description of the message flow that can have many iterations. FerryGateway message communication is stateless and includes 10 different messages with Request and Response for each of them.


Transport features

Static information – Age definitions, Passenger Category, Vehicle dimensions

Cruise / Mini cruise – Special fare type and a cruise indicator
Amend and cancel bookings; Recall booking, request for amend/cancel, get price, execute

Special offer – One offer-code, Validation by the awarding system, possible error message

Loyalty card -May impact the price, points might be earned, but not used for payment

Multi-leg – Handled within the same operator. Between operators – to be handled by agent

Passengers – Adults and Children, if Child then age will be asked for

Pets – Big dog, Small Dog, Cat or Other. Kennel may be mandatory.

On-board Accommodation (Cabin, Seat) – Available options are presented. Customer can choose and refine. Cabin characteristics include allergic, pet friendly and disabled. Cabin allocation exists.

Vehicles – Standard definitions exist. Dimensions are provided by operator and includes roof-boxes, bikes on rear etc. Multiple vehicles are supported albeit the operator may have restrictions.

Customer details – Standardised and include details for the paying customer, passengers and vehicles

Payment – Terms and conditions to be ticked, but payment is handled by the agent

Confirmation – Greeting and reservation number plus info on how to print

On-board services

In general every service is recognised by its dedicated Code and described by its Description that should include everything that does not have an impact on price or booking content. On-board services can be grouped together to achieve a logical presentation order.

Priority Boarding – Applies to car – first on-board, late arrival or first off-board. The feature also handles disabled persons.

Kennel – Applicable options can be chosen, mandatory or not.

Wi-Fi – Bookable charged Wi-Fi connection.

Lounge – VIP-lounge, Business lounge or similar. Restrictions may apply.

SPA – Pre-booking of relax option.

Event – Special arrangements, e.g. wine-tasting, but can be anything.

On-board Deluxe – Special service in cabin or restaurant.

Gift vouchers – Vouchers with monetary value to be used in shops, restaurants etc.

Meals on-board – Table reservation, All-inclusive and what-have-you – all options presented by description and identified by code.

Land services

Dependent on the awarding system’s capabilities. Customer must get a voucher or ticket to use the service.

Transfer – Bus, Rail, etc.

Destination voucher – Vouchers (free entrance or for discount) to restaurants, parking, sport events, day tours, amusement parks, museums etc.


Companies can download the FerryGateway standard, which will accompanied by documentation. This documentation includes the following sections.

  1. Scope
  2. Interface overview
  3. Interface technical details
  4. Interface message details
  5. Errors and Information messages
  6. Glossary of terms used
  7. SLA recommendations
  8. Example Use-cases


Implementation of the FerryGateway standard protocol is increasing with agents, ferry operators and reservation system providers.


FerryGateway is an initiative that was started by 8 major Ferry companies in North-West Europe.