Standards

Static information – Age definitions, Passenger Category, Vehicle dimensions

Cruise / Mini cruise – Special fare type and a cruise indicator
Amend and cancel bookings; Recall booking, request for amend/cancel, get price, execute

Special offer – One offer-code, Validation by the awarding system, possible error message

Loyalty card -May impact the price, points might be earned, but not used for payment

Multi-leg – Handled within the same operator. Between operators – to be handled by agent

Passengers – Adults and Children, if Child then age will be asked for

Pets – Big dog, Small Dog, Cat or Other. Kennel may be mandatory.

On-board Accommodation (Cabin, Seat) – Available options are presented. Customer can choose and refine. Cabin characteristics include allergic, pet friendly and disabled. Cabin allocation exists.

Vehicles – Standard definitions exist. Dimensions are provided by operator and includes roof-boxes, bikes on rear etc. Multiple vehicles are supported albeit the operator may have restrictions.

Customer details – Standardised and include details for the paying customer, passengers and vehicles

Payment – Terms and conditions to be ticked, but payment is handled by the agent

Confirmation – Greeting and reservation number plus info on how to print

In general every service is recognised by its dedicated Code and described by its Description that should include everything that does not have an impact on price or booking content. On-board services can be grouped together to achieve a logical presentation order.

Priority Boarding – Applies to car – first on-board, late arrival or first off-board. The feature also handles disabled persons.

Kennel – Applicable options can be chosen, mandatory or not.

Wi-Fi – Bookable charged Wi-Fi connection.

Lounge – VIP-lounge, Business lounge or similar. Restrictions may apply.

SPA – Pre-booking of relax option.

Event – Special arrangements, e.g. wine-tasting, but can be anything.

On-board Deluxe – Special service in cabin or restaurant.

Gift vouchers – Vouchers with monetary value to be used in shops, restaurants etc.

Meals on-board – Table reservation, All-inclusive and what-have-you – all options presented by description and identified by code.

Dependent on the awarding system’s capabilities. Customer must get a voucher or ticket to use the service.

Transfer – Bus, Rail, etc.

Destination voucher – Vouchers (free entrance or for discount) to restaurants, parking, sport events, day tours, amusement parks, museums etc.